Job Summary

As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery.

Responsibilities

• Respond to customer inquiries across multiple channels (email, chat, and other platforms)

• Resolve customer complaints promptly and escalate complex issues when necessary

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues

• Monitor recurring issues and provide feedback to improve service processes

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field

• Minimum of 1–3 years of experience in customer support, preferably within fintech or a fast-paced environment

• Strong communication and interpersonal skills

• Proficiency in customer support tools and basic Microsoft Office applications

• High attention to detail with strong problem-solving and multitasking ability