Job Summary

We are seeking a Customer Support Officer to support our Customer Experience team and work closely with the Customer Experience Manager.
The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a smooth user experience across all touchpoints.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and other support channels
• Resolve customer complaints and escalate complex issues appropriately
• Maintain accurate records of customer interactions and transactions
• Provide clear and professional communication to customers at all times
• Collaborate with internal teams (Compliance, Tech, Operations) to resolve issues
• Monitor recurring issues and provide feedback for process improvement
  
  Requirements

• Bachelor’s degree in any relevant field
• 1–3 years of experience in customer support, preferably in fintech or a fast-pace environment
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• High level of attention to detail and problem-solving ability
• Tech-savvy and comfortable using support tools/platforms
• Strong sense of responsibility and ownership
• Ensure adherence to company policies, security, and compliance requirement