Job Summary

As the Customer Support Officer, you will be responsible for providing exceptional support to users, resolving customer inquiries, facilitating seamless onboarding, and ensuring a positive customer experience across the company's digital financial products.

Responsibilities

• Respond promptly to customer inquiries, complaints, and support requests across phone, email, chat, and social media channels

• Guide users through onboarding, account setup, transactions, and platform-related issues

• Investigate and resolve customer concerns while escalating complex issues to relevant teams when necessary

• Maintain accurate records of customer interactions and provide feedback to improve products and services

• Educate customers on platform features, payment processes, and digital financial solutions to enhance user experience

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Communications, or a related field

• Minimum of 2–4 years' experience in customer support, customer success, relationship management, or a similar role within fintech, banking, payments, crypto, or financial services

• Strong understanding of digital payments, fintech products, and customer service best practices

• Good knowledge of stablecoin dynamics, blockchain addresses, wallet networks, and digital asset transactions

• Must have hands-on experience transacting with stablecoins and supporting customers on transaction-related issues