Job Summary

As the Reservations & Ticketing Officer, you will be responsible for managing flight reservations, ticket issuance, and customer inquiries while ensuring compliance with airline fare rules and IATA regulations to deliver exceptional customer service.

Responsibilities

• Process flight reservations, ticket issuance, reissuance, and refunds in line with customer requests and airline policies

• Provide customers with accurate fare quotations, itinerary details, and information on fare rules and restrictions

• Monitor ticketing time limits, BSPlink refunds, and ensure compliance with IATA regulations

• Prepare daily, weekly, and monthly sales and activity reports for management and corporate clients

• Supervise reservation and ticketing activities to ensure high service standards and customer satisfaction

Requirements

• Bachelor’s Degree or HND in any relevant field

• Minimum of 2–4 years experience in reservations and ticketing within the travel industry

• Strong knowledge of GDS systems (Amadeus, Galileo, or Sabre) and IATA regulations

• Excellent customer service, communication, and problem-solving skills

• Ability to work under pressure and manage multiple tasks effectively